The Studentcare mobile app will no longer be available as of Sept. 1, 2022. Don’t worry, you can still submit claims quickly and easily on the go through Desjardins Insurance’s OmniTM mobile app available on the App Store or Google Play.Alternatively, you can also submit your receipts and paper claims directly to Desjardins Insurance by mail, or online through Desjardins Insurance’s secure web portal. For more information, click here.
What’s an Explanation of Benefits?
An explanation of benefits (EOB) statement tells you what portion of a claim was paid to the health-care provider and what portion you must pay. Once your claim has been processed, you’ll receive an EOB from your insurer either electronically or by mail.
How do I track and view my claims history?
Once you’ve submitted your first claim and it’s been processed, you can register for an online account with Desjardins Insurance, which will allow you to track and view details of your claims. Visit Desjardins Insurance's secure portal by clicking here. You'll be asked to enter your Group Number and your Certificate Number. For more information, click here.
Is there a claiming deadline?
Yes, Desjardins Insurance must receive your claim within 90 days of the end of the policy year (by Nov. 29, 2024), for services incurred between Sept. 1, 2023 and Aug. 31, 2024. For more information and last year’s deadlines, click here.
How do I activate my coverage?
In order to complete your Plan registration, complete the “Cegep Activation” support form available through our Assistance Centre. You’ll be asked to provide your date of birth, your password (PIN) and your unique Studentcare ID. For more information, click here.
Prescription Drugs
How do I claim for my prescription drugs?
All claims for prescription drugs must first be submitted to a parent’s or spouse’s/employee plan or to RAMQ before being submitted to the student Health Plan. Quebec residents can be covered for up to 100% of eligible prescription drug costs by combining their private/RAMQ drug coverage and their student Health Plan. For more information, click here.
Combining Plans & Coordinating Benefits
Can I coordinate benefits with another plan?
Yes, if you’re covered by another extended plan in addition to your student Plan (e.g. through a parent's or spouse's employer, or your own employer), you may coordinate the benefits in order to increase your overall coverage, up to 100%.
How do I coordinate benefits with my employee plan?
If you’re covered by your employer in addition to a student Plan, your employee plan is your primary plan. All claims must first be submitted to your employee plan, and then the remaining balance can be sent to your student Plan. For step-by-step instructions, click here.
How do I coordinate benefits with my parent’s or spouse’s plan?
If you’re covered by your spouse’s or parent’s plan in addition to a student Plan, your student Plan is your primary plan. All claims must first be submitted to your student Plan, and then the remaining balance can be sent to your spouse’s or parent’s plan. For step-by-step instructions, click here.
NEED TO FIND AN ASEQ | STUDENTCARE NETWORK MEMBER? Select the type of health-care professional you’re looking for and four search options will display below. You will be able to find a member near an address of your choice or even by Professional Name.
ADVANTAGES OFFERED BY THE ASEQ | STUDENTCARE NETWORKS Only professionals that are members of the ASEQ | Studentcare Networks will appear. To Discover the Studentcare Networks’ Advantages, click on one of the Studentcare Networks below.
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