Acquire
Return to the list of associations Français
This website has been updated for the 2020-2021 policy year (Sept. 1, 2020 – Aug. 31, 2021). For information on the 2019-2020 policy year, click here .

Click here for an FAQ on Plan coverage related to COVID-19 that will be continually updated as we monitor the situation.
         
   

FAQ

The following frequently asked questions are posted to help you better understand the Plan.

Opt Out

Can I opt out?

If you’re already covered by an equivalent health and/or dental plan (such as a parent's or spouse’s employee benefit plan, or a plan provided by your band council or through Health Canada), you can opt out during theChange-of-Coverage Period. Only new Winter term students can opt out during the Winter Change-of-Coverage Period and only new Spring term students can opt-out during the Spring Change-of-Coverage Period.

How do I opt out?

All opt outs are done online through our websitehere. You’ll need your student ID number and your date of birth. Opting out online ensures quick processing and allows you to receive an instant confirmation of your opt out.

How do I know if my opt out is complete?

After you’ve successfully opted out of the Plan, you'll receive an automated confirmation email once your opt out is complete. If you don’t receive an opt out confirmation email by the end of the Change-of-Coverage Period, please contact the Care Centre.

When do I get my refund?

If you successfully opt out, you’ll receive a credit to your student account for the amount of the Plan shortly after the end of the Change-of-Coverage Period.

How do I get my refund?

If you successfully opt out, you’ll receive a credit to your student account for the amount of the Plan shortly after the end of the corresponding Change-of-Coverage Period.

Inscription individuelle

What kind of proof of eligibility document do I need?

If the university didn’t bill you automatically but you’re eligible for the Plan, you must provide a copy of your tuition statement during the online self-enrolment process.

When will I receive payment instructions for my online self-enrolment?

Once your self-enrolment and your tuition statement have been reviewed, you’ll receive an automated email with payment instructions and a deadline during or shortly after the Change-of-Coverage Period.

Self Enrolment

How long is my self-enrolment valid for?

All self-enrolments for Fall term students are valid from Sept. 1, 2020 – Aug. 31, 2021. New eligible Winter term students may enrol themselves in the Plan for coverage from Jan. 1 – Aug. 31, 2021. New eligible Spring term students may enrol themselves in the Plan for coverage between May 1 - Aug. 31, 2021. 

Couple & Family Enrolments

Can I enrol my family in the Plan?

Yes, your Plan gives you the option to enrol your family (spouse and/or dependent children) during the appropriateChange-of-Coverage Period by completing an enrolment process and by paying an additional fee, over and above your individual fee as a Plan member, through our website by clicking here. Common law couples are eligible.

Can I enrol all of my family members?

Your Plan gives you the option to enrol your dependent children and/or your spouse. You can only cover one spouse at a time.

Can I opt out and enrol my family members?

No, you must remain covered by the Plan in order to enrol your eligible family members. Dependants’ coverage must be equal to or lesser than the Plan member’s coverage.

Will their coverage automatically be renewed next year?

Coverage is only for the current policy year. If you want to cover your dependants in subsequent policy years, you must renew your couple/family coverage during the Change-of-Coverage Period at the beginning of each school year.

Claiming

What are the different ways I can claim?

You can claim by submitting your receipts and paper claims directly to Green Shield Canada by mail. Alternatively, you can visit our on-campus Care Office and submit your claims in person. For more information and to check Care Office opening hours, click here

What’s an Explanation of Benefits?

An explanation of benefits (EOB) statement tells you what portion of a claim was paid to the health-care provider and what portion you must pay. Once your claim has been processed, you’ll receive an EOB from your insurer either electronically or by mail.

What is my GSC Identification Number?

You must use your unique GSC Identification Number for claims, which is your student ID number (up to 10 digits) with the prefix "UNV" with -00 at the end. For example, UNV111222333-00. For more information, click here.

How do I get information on my recent claims and claim history?

If you have questions about your claims, please contact Green Shield Canada directly at 1-888-711-1119, Mon. - Fri. from 8:30 am to 8:30 pm.

Prescription Drugs

Which drugs are covered under my Plan?

Your Health Plan covers most medications legally requiring a prescription, and drugs that don't legally require a prescription, such as insulin and diabetic supplies, if approved by the insurer. For more information including prescription drug maximums, pleaseclick here.

How do I know if my drug is eligible for coverage?

To find out if a specific drug is covered, contact Green Shield directly at 1-888-711-1119, Mon. - Fri. from 8:30 am to 8:30 pm.

I’m a Quebec resident. Does the Plan cover my prescription drugs?

In order to claim for prescription drugs covered by your Plan, you must first be covered by RAMQor a private or public drug insurance plan. For more information, click here.

How do I use my Pay-Direct Card?

By presenting the Pay-Direct Card with your valid student ID card, you can fill your prescriptions at most pharmacies in Ontario. The pharmacist will be able to process the claim immediately, so you won’t have to pay the full amount up front and wait to be reimbursed.

Studentcare Networks

What are the Studentcare Networks?

The Studentcare Networks are composed of different types of health and dental practitioners conveniently located in your area and other regions of Canada. Their commitment to helping students provides you with the option of paying less for their services. Studentcare Networks savings work in addition to your insured benefits so that you can save even more money.

Do I have to see a Studentcare Networks professional?

You’re not limited to Studentcare Networks members. You’re covered for the insured portion regardless of the practitioner you choose. By consulting a member of the Studentcare Networks, you’ll get additional coverage.

Out-of-Province Students

Can I access the Plan benefits if I move to Ontario but keep my home provincial health care?

Yes, you can access your Plan benefits if you have access to any Canadian provincial health-care coverage.

Can I use the Plan benefits anywhere in Canada?

Yes, you can use your Plan benefits anywhere in Canada. For more information on how to claim, click here.

Combining Plans & Coordinating Benefits

Can I coordinate benefits with another plan?

Yes, if you’re covered by another extended plan in addition to your student Plan (e.g. through a parent's or spouse's employer, or your own employer), you may coordinate the benefits in order to increase your overall coverage, up to 100%.

How do I coordinate benefits with my employee plan?

If you’re covered by your employer in addition to a student Plan, your employee plan is your primary plan. All claims must first be submitted to your employee plan, and then the remaining balance can be sent to your student Plan. For step-by-step instructions, click here.

How do I coordinate benefits with my parent’s or spouse’s plan?

If you’re covered by your spouse’s or parent’s plan in addition to a student Plan, your student Plan is your primary plan. All claims must first be submitted to your student Plan, and then the remaining balance can be sent to your spouse’s or parent’s plan. For step-by-step instructions, click here.

You still have some unanswered questions?
Don't hesitate to contact the Care Center

Mon - Fri. from 9 am to 5 pm Chat now