Yes. During the Change-of-Coverage & Opt-Out Period, you can opt out of the Plan either partially or completely. Only new Winter Semester students can opt out during the Winter Change-of-Coverage & Opt-Out Period.

All opt outs are done online through our website here. You’ll need your student ID number and your date of birth. Opting out online ensures quick processing and allows you to receive an instant confirmation of your opt out.

After you've successfully opted out of the Plan, you'll receive an automated confirmation email once your opt out is complete. If you don’t receive an opt out confirmation email by the end of the Change-of-Coverage & Opt-Out Period, please contact the Care Centre.

If you successfully opt out, you’ll receive a credit to your student account for the amount of the Plan shortly after the end of the appropriate Change-of-Coverage & Opt-Out Period.

If you successfully opt out, you’ll receive a credit to your student account for the amount of the Plan shortly after the end of the appropriate Change-of-Coverage & Opt-Out Period.

All self-enrolments are done online during the appropriate Change-of-Coverage & Opt-Out Period through our website by clicking here. You’ll need your student ID number and your date of birth. Self-enrolling online ensures quick processing and allows you to receive an instant confirmation of your self-enrolment request.

If the university didn’t bill you automatically but you’re eligible for the Plan, you must provide a copy of your tuition fee breakdown during the online self-enrolment process.

Yes, if you’re an international student who is eligible for the dental portion of the Plan and have been granted a Quebec Medicare card (RAMQ), you may also enrol yourself in the health portion of the Plan by completing our Enrolment Form which is available online, during the appropriate Change-of-Coverage & Opt-Out Period. You’ll be required to provide a copy of your RAMQ card during the enrolment process.

Once your self-enrolment and your proof of eligibility document have been reviewed, you’ll receive an automated email with payment instructions and a deadline during or shortly after the Change-of-Coverage & Opt-Out Period.

All self-enrolments for Fall Semester students are valid from Sept. 1, 2023 – Aug. 31, 2024. New eligible Winter Semester students may enrol themselves in the Plan for coverage from Jan. 1 – Aug. 31, 2024.

Yes, your Plan gives you the option to enrol your family (spouse and/or dependent children) during the appropriate Change-of-Coverage & Opt-Out Period by completing an enrolment process and by paying an additional fee, over and above your individual fee as a Plan member, through our website by clicking here. Common law couples are eligible.

Your Plan gives you the option to enrol your dependent children and/or your spouse. You can only cover one spouse at a time.

No, you must remain covered by the Plan in order to enrol your eligible family members. Dependants’ coverage must be equal to or lesser than the Plan member’s coverage.

Coverage is only for the current policy year. If you want to cover your dependants in subsequent policy years, you must renew your couple/family coverage during the Change-of-Coverage & Opt-Out Period at the beginning of each school year.

You can submit claims quickly and easily on the go through GreenShield’s GSC everywhere mobile app available on the App Store or Google Play. Alternatively, you can also submit your receipts and paper claims directly to GreenShield, or online through GreenShield's online portal. For more information, click here.

An explanation of benefits (EOB) statement tells you what portion of a claim was paid to the health-care provider and what portion you must pay. Once your claim has been processed, you’ll receive an EOB from your insurer either electronically or by mail.

You can register for an account with GreenShield at Greenshield’s online portal to submit claims online, check your claims’ status, and register for direct deposit, among other services. You’ll need your Member ID, which is BIS + your student ID number + 2-digit dependent code (e.g. BIS111222333-00). For more information, click here.

You can register for an account with GreenShield at Greenshield’s online portal to submit claims online, check your claims’ status, and register for direct deposit, among other services. You’ll need your Member ID, which is BIS + your student ID number + 2-digit dependent code (e.g. BIS111222333-00). For more information, click here.

All health and dental claims must be received by GreenShield no later than 12 months after the date the eligible benefit was incurred.

For services incurred before Sept. 1, 2023:

Submit your claims to Desjardins through Desjardins’ secure submission page or send a claims form by mail. All claims must be received by Desjardins by Nov. 29, 2023. For more information, click here.

Yes, your Health Plan covers most medications legally requiring a prescription including most oral contraceptives, anti-smoking aids, and insulin. For more information including prescription drug maximums, please click here.

To find out if a drug is eligible for coverage under the Plan, please visit the Greenshield’s online portalor the GreenShield’s GSC everywhere mobile app available on the App Store or Google Play. Alternatively, you can call GreenShield directly at 1 888 711-1119.

In order to claim for prescription drugs covered by your Plan, you must first be covered by RAMQor a private or public drug insurance plan. For more information, click here.

By presenting the Pay-Direct Card with your valid student ID card, you can fill your prescriptions at most pharmacies in Quebec. The pharmacist will be able to process the claim immediately, so you won’t have to pay the full amount up front and wait to be reimbursed.

The Studentcare Networks are composed of different types of health and dental practitioners conveniently located in your area and other regions of Canada. Their commitment to helping students provides you with the option of paying less for their services. Studentcare Networks savings work in addition to your insured benefits so that you can save even more money.

You're not limited to Studentcare Networks members. You’re covered for the insured portion regardless of the practitioner you choose. By consulting a member of the Studentcare Networks, you’ll get additional coverage. 

Yes, you can access your Plan benefits if you have access to any Canadian provincial health-care coverage.

Yes, you can use your Plan benefits anywhere in Canada. For more information on how to claim, click here.

Yes, if you’re covered by another extended plan in addition to your student Plan (e.g. through a parent's or spouse's employer, or your own employer), you may coordinate the benefits in order to increase your overall coverage, up to 100%.

If you're covered by your employer in addition to a student Plan, your employee plan is your primary plan. All claims must first be submitted to your employee plan, and then the remaining balance can be sent to your student Plan. For step-by-step instructions, click here.

If you're covered by your spouse’s or parent’s plan in addition to a student Plan, your student Plan is your primary plan. All claims must first be submitted to your student Plan, and then the remaining balance can be sent to your spouse’s or parent’s plan. For step-by-step instructions, click here.