HOW TO CLAIM

How to Claim

IMPORTANT - FALL 2023 INSURER TRANSITION: The Plan insurer for health and dental benefits is changing from Desjardins Insurance to GreenShield as of Sept. 1, 2023. See below for new claiming instructions.

GROUP & MEMBER ID NUMBERS
Provide this information when claiming:

BIS (new as of Sept. 1, 2023)
Group Number for Health, Dental, and Vision coverage
Insured by Greenshield

97180
Group Number for Travel claims
Benefits provided by Securian Canada

Member ID
BIS + 9-digit student ID number + 2-digit dependent code
• Dependent code = 00 for the member(i.e. the student), 01 for the member’s spouse (21, 31, etc. for subsequent spouses), and 02-20 for dependent children (oldest is 02, second oldest is 03, and so on).

HEALTH & DENTAL CLAIMS

For services incurred on or after Sept. 1, 2023:

4 simple claiming options

Pay-Direct Card

Present your Pay-Direct Card to pharmacists, dentists, and a number of other health professionals for immediate reimbursement (you won’t have to pay the full amount of your bill up front).

Mobile app

Submit your claims through GreenShield’s GSC everywhere mobile app.

Online portal

Claim forms

Mail a claim form to GreenShield at the address indicated on the form.

Claims deadline

All health and dental claims must be received by GreenShield no later than 12 months after the date the eligible benefit was incurred.
Be sure to leave adequate time for delivery.

For services incurred before Sept. 1, 2023:

Submit claims to Desjardins Insurance. Submit your claims through Desjardins’ secure submission page or send a claim form by mail.

All claims must be received by Desjardins by Nov. 29, 2023.

Please use your Desjardins claiming information:
Group Number: Q1205
Certificate Number: 9-digit Student ID number

Travel claims

See the Travel Claims page for claiming instructions.

Note: Reimbursement is based on reasonable and customary fees. The benefit you’re claiming must be paid in full and be in your possession before the end of the policy year.

*Securian Canada is the brand name used by Canadian Premier Life Insurance Company and Canadian Premier General Insurance Company to do business in Canada. Policies are underwritten by Canadian Premier Life Insurance Company.