1. Present your Pay-Direct Card to pharmacists, dentists, and a number of other health professionals for immediate reimbursement (you won’t have to pay the full amount of your bill up front).

2. Your claim will be processed according to your plan's coverage. You will be informed of the amount to be paid, if any, and the portion covered by the insurer.

Note: you can download your direct payment card in several ways, such as on Pay-Direct Card page or on the pac.bluecross.ca.

Submit your claims through the mobile app, available on the App Store and on Google Play.

1. Sign in to your account through the app. If you haven't registered yet, you will have to register through the Pacific Blue Cross online portal.

2. Once you have logged in, click on My Claims.

3. Follow the on-screen instructions and make sure to upload your receipt.

4. You will get an on-screen message to say your claim is being processed.

1. Sign into your Member Profile at pac.bluecross.ca. If you do not have an existing Member Profile, please register by clicking I want to Register for Access to my Member Profile using the assigned numbers on your Pacific Blue Cross ID card.

2. Click the Forms and Claims button and choose the type of claim you want to submit. It is important to note, not all types of claims can be submitted online. If you do not see your expense listed, you may need to submit manually by mail or by completing the Electronic Form. If you cannot locate your expense as an eligible item on the list, you will need to select “I don’t see this expense listed”. The site will then provide you with the corresponding claim forms to either download or print.

3. Follow the instructions on the screen and review the information entered for the claim. After reading the Authorization & Consent terms, click the check box, and then click Submit. If you are required to upload receipts or supporting documents, you will need to click the Authorization & Consent check box a second time before submitting.

If you need help, please see the step-by-step instructions for: Submitting a claim. If you’re still having problems submitting your claim online, you can send it by mail.

1. Download the appropriate Claim Form and fill out the required information.

2. Sign and date the form and attach the required documentation, including receipts.

3. Mail to Pacific Blue Cross PO Box 7000 Vancouver, BC V6B 4E1
OR
Drop it in person at the Claims Drop Off Box at 4250 Canada Way Burnaby, BC V5G 4W6. The box is located in the parking lot available to drop off claims 24/7.