Note: Before claiming, create a profile on Desjardins Insurance’s portal and enter your information. Make sure you’re registered for direct deposit so you can have your refund deposited directly into your bank account. Once your profile is created, you’ll be able to track all your submitted claims.
Present your Pay-Direct Card to pharmacists, dentists, and a number of other health professionals for immediate reimbursement (you won’t have to pay the full amount of your bill up front). Download the Omni mobile app or visit Desjardins Insurance’s secure web portal to access your electronic card.
**If the Telus eClaims direct billing service is offered
Submit your claims through Desjardins Insurance’s Omni mobile app, available on the App Store or Google Play.
Check out this video for help with claiming through the Omni app:
Register to submit claims through Desjardins Insurance’s secure web portal.
If you can’t create or access your account on Desjardins Insurance’s mobile app or web portal (e.g. if you’re no longer a student), you can send in a paper form. Submit it, along with the required supporting documentation, through the secure submission page rather than by mail.
Claims submitted through the app or online are processed within 48 hours, meaning you’ll get your refund faster! Make sure you’re registered for direct deposit so you can have your refund deposited directly into your bank account.
Note: You must save your original receipts for 12 months after making a claim.
Need help? Call Desjardins Insurance: 1-800-263-1810.
See the Travel Claims page for claiming instructions.
See the Gender Affirmation Care page for claiming instructions.
Note: Reimbursement is based on reasonable and customary fees. The benefit you’re claiming must be paid in full and be in your possession before the end of the policy year.
ADVANTAGES OFFERED BY THE ASEQ | STUDENTCARE NETWORKSOnly professionals that are members of the ASEQ | Studentcare Networks will appear. To Discover the Studentcare Networks’ Advantages, click on one of the Studentcare Networks below.
