HOW TO CLAIM

How to Claim

GROUP & MEMBER ID NUMBERS
Provide this information when claiming:

ASU
Group Number for Health, Dental, and Vision coverage
Insured by Greenshield

97180
Group Number for Travel coverage
Benefits insured by Securian Canada*

Member ID Number
ASU + your student ID number + 2-digit dependent code
2-digit dependent code: 00 for the member (i.e. the student), 01 for the member’s spouse (21, 31, etc. for subsequent spouses), and 02-20 for dependent children (oldest is 02, second oldest is 03, and so on)

Health and dental claims

4 simple claiming options

Option 1: Pay-Direct Card

Present your Pay-Direct Card to pharmacists, dentists, and a number of other health professionals for immediate reimbursement (you won’t have to pay the full amount of your bill up front).

Option 2: Mobile app

Submit your claims by visiting the GreenShield+ mobile app.

Option 3: Online portal

Option 4: Claim forms

Mail a claim form to GreenShield at the address indicated on the form.

Claims deadline

All health and dental claims must be received by GreenShield no later than 12 months after the date the eligible benefit was incurred. Be sure to leave adequate time for delivery.

Travel claims

See the Travel Claims page for claiming instructions.

Tuition insurance claims

Find tuition insurance forms and instructions on the Claim Forms page.

Accidental death, dismemberment, and specific loss insurance (AD&D) claims

AD&D benefits are insured separately by Canada Life Assurance Company (Policy Number: 157107GH-34). Contact Studentcare for claiming instructions.

*Securian Canada is the brand name used by Canadian Premier Life Insurance Company and Canadian Premier General Insurance Company to do business in Canada. Trip Cancellation and Trip Interruption/Trip Delay benefits are underwritten by Canadian Premier General Insurance Company. All other benefits are underwritten by Canadian Premier Life Insurance Company.