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Assistance Centre

For inquiries about claims, contact the Green Shield Customer Service Centre at 1-888-711-1119.

We wanted to proactively share that due to the union strike at GreenShield, the insurer call centre is not available to answer questions by phone. You can still access online services through where you can submit claims, see coverage details, and find your Pay-Direct Card.

On-Campus Care Office hours: Monday to Friday, from 9:30am to 4:30pm

*Please note that the On-Campus Care Office will be closed on Mar. 29, 2024 and Apr. 1, 2024.

*Please note that the Care Centre will be closed on Mar. 29, 2024 and Apr. 1, 2024.


The following frequently asked questions are posted to help you better understand the Plan.

 For information on how to opt out, click here, or to enrol your spouse and/or dependent children, click here.


Support Form

Contact Us

Find Us


6-14 SUB, Sixth Floor

By Mail

Dept. Concordia UASU

1200 McGill College Avenue, Suite 2200

Montreal, Quebec  H3B 4G7

Tel: 1-587-498-0266