How to Claim

How to Claim

In this section, you'll find information on submitting claims.

Claim Forms, as well as additional information, can be found in the Download Centre.

Note: Reimbursement is based on reasonable and customary fees. The benefit for which you are claiming must be paid in full and be in your possession before the end of the policy year.

IMPORTANT: As of Aug. 24, 2021, all claims submitted to Desjardins Insurance must include their new carrier number: 51. Your Group and Certificate Numbers remain the same.

Provide this new number to all eligible practitioners you visit. It will allow you to use Pay-Direct with health practitioners who offer this service, meaning you’ll only have to pay for the portion of the cost not covered by your Plan.

Deadline for Health & Dental Claims Submissions

All claims must be received by Desjardins Insurance within 12 months of the date the service was incurred. E.g. If you visit a health practitioner on Sept. 30, 2021, you have until Sept. 30, 2022 to submit the claim for that visit.

Please note that reimbursement for health claims may be delayed at the beginning of the fall 2021 policy period due to a change to Desjardins Insurance’s claiming system. Your claim should be processed within approximately 3 weeks.

Be sure to leave adequate time for delivery.

Where to Send Health & Dental Claims

Desjardins Insurance (at the address indicated on the form).

You can also file claims online through the Studentcare mobile app. For more information, and to download the app, click here.

Where to Send Travel Health Claims

If you use any of your travel benefits, you must call CanAssistance immediately to find out how and when to submit your claims. See the Travel Health Passport and detailed explanation of coverage for more information.

In this section

>> Dental Benefits What you need to know to make a dental claim		>> Travel Benefits What you need to know to make a travel claim
>> Prescription Drugs What you need to know to make a claim for prescription drugs		>> Combining Plans & Coordinating Benefits What you need to know to coordinate benefits when you are covered by two separate plans
>> Vision & Other Health Benefits What you need to know to make a vision claim or a health claim other than for prescription drugs		>> Blackout Period For new Plan members only; claims processing is delayed during the Blackout Period and practitioners and pharmacists can’t accept Pay Direct or assignment of benefits during this time