How to Claim

NOTE: The Studentcare mobile app will no longer be available as of Sept. 1, 2022. But don’t worry, you can still submit claims quickly and easily on the go through Desjardins Insurance’s Omni ^TM mobile app—see below!

HEALTH & DENTAL CLAIMS

4 simple claiming options

Mobile app. Download and claim through Desjardins Insurance’s Omni mobile app, available on the App Store or Google Play Check out this video for help:

Online. Register to submit claims through Desjardins Insurance’s secure web portal.

Mail.Download and complete a Claim Form, and submit it to the address on the form. Be sure to leave enough time for delivery!

Pay-Direct Card. Present your Pay-Direct Card to pharmacists, dentists, and other eligible health professionals for immediate reimbursement.

Claims submitted through the app or online are processed within 48 hours, meaning you’ll get your refund faster! Make sure you’re registered for direct deposit so you can have your refund deposited directly into your bank account.

Claims deadline

Desjardins Insurance must receive your claim within 12 months of the date the service was incurred.

E.g. If you visit a health practitioner on Sept. 30, 2022, you have until Sept. 30, 2023 to submit the claim for that visit.

Need help?

Call 1-800-263-1810.

TRAVEL CLAIMS

If you use your travel benefits, call CanAssistance right away to find out how and when to submit your claims. See the Travel Health Passport and detailed explanation of coverage for more information.

Note : Reimbursement is based on reasonable and customary fees. The benefit you're claiming must be paid in full and be in your possession before the end of the policy year.

*Omni ^TM and the Omni logo are trademarks of Desjardins Insurance, used under licence by Studentcare.

In this section

>> Dental Benefits What you need to know to make a dental claim		>> Travel Benefits What you need to know to make a travel claim
>> Prescription Drugs What you need to know to make a claim for prescription drugs		>> Combining Plans & Coordinating Benefits What you need to know to coordinate benefits when you are covered by two separate plans
>> Vision & Other Health Benefits What you need to know to make a vision claim or a health claim other than for prescription drugs		>> Blackout Period For new Plan members only; claims processing is delayed during the Blackout Period and practitioners and pharmacists can’t accept Pay Direct or assignment of benefits during this time