How to Claim

How to Claim

In this section, you will find information on submitting claims.

Claim Forms, as well as additional information, can be found in the Download Centre.

Note: Reimbursement is based on reasonable and customary fees. The benefit for which you are claiming for must be paid in full and be in your possession before the end of the policy year.

Deadline for Health & Dental Claims Submissions

All health and dental claims must be received by Sun Life Assurance Company of Canada no later than 365 days (12 months) after the date you incur the expense or 90 days after the end of your coverage, whichever is sooner. Full-year coverage for the current policy year ends Aug. 31, 2023.

Full-year coverage for the previous policy year ends Aug. 31, 2022.

Be sure to leave adequate time for delivery.

Where to Send Health & Dental Claims

Sun Life Assurance Company of Canada (at the address indicated on the form).

You can also file claims online through the Studentcare mobile app. For more information, and to download the app, click here.

Where to Send Travel Health Claims

If you use any of your travel benefits, you must call CanAssistance at the numbers below immediately to find out how and when to submit your claims. See the Travel Health Passport and detailed explanation of coverage for more information.

In this section

>> Dental Benefits What you need to know to make a dental claim		>> Combining Plans & Coordinating Benefits What you need to know to coordinate benefits when you are covered by two separate plans
>> Prescription Drugs What you need to know to make a claim for prescription drugs		>> Accidental Death & Dismemberment Contact studentcare.net/works regarding claim information
>> Vision & Other Health Benefits What you need to know to make a vision claim or a health claim other than for prescription drugs		>> Blackout Period Claims processing is delayed during the Blackout Period and practitioners and pharmacists can’t accept Pay Direct or assignment of benefits during this time
>> Travel Benefits What you need to know to make a travel claim