HOW TO CLAIM

How to Claim

IMPORTANT - FALL 2023 INSURER TRANSITION: The Plan insurer for health and dental benefits is changing from Sun Life Assurance Company of Canada to Securian Canada as of Sept. 1, 2023. See below for new claiming instructions.

GROUP NUMBERS/PREFIXES
Provide this information when claiming:

Health, dental, and vision coverage: CSS (new as of Sept. 1, 2023)

Travel coverage: 97180
(Securian Canada)

Securian Canada is the brand name used by Canadian Premier Life Insurance Company and Canadian Premier General Insurance Company to do business in Canada. Policies are underwritten by Canadian Premier Life Insurance Company.

Health and dental claims

For services incurred on or after Sept. 1, 2023:

3 simple claiming options

Pay-Direct Card

Present your Pay-Direct Card to pharmacists, dentists, and a number of other health professionals for immediate reimbursement (you won’t have to pay the full amount of your bill up front). See the Travel claims page for claiming instructionsSee the Travel claims page for claiming instructions

Your Member ID for Pay-Direct claims is your Group Number/Prefix CSS + your 7-digit student ID number + your 2-digit dependent code.

*The 2-digit dependent code is: 00 for the member (i.e. the student), 01 for the member’s spouse (21, 31, etc. for subsequent spouses), and 02-20 for dependent children (oldest is 02, second oldest is 03, and so on).

Online

Register to submit claims online by visiting students-healthportal.securiancanada.ca or by downloading the Securian Canada Health-Portal mobile app on the App Store or Google Play.

See the registration guide to get started.

Your Member ID for online claims is your Group Number/Prefix CSS + your 7-digit student ID number.

Claim forms

Mail a claim form to Securian Canada at the address indicated on the form. Your Member ID for claims by mail is your Group Number/Prefix CSS + your Student ID + your 2-digit dependent code. See See the Travel claims page for claiming instructionsthe Travel claims page for claiming instructions

Claims deadline

All health and dental claims must be received by Securian Canada no later than 90 days after the end of the policy year in which the claims were incurred or 90 days after the end of your coverage, whichever is sooner.
Full-year coverage ends Aug. 31, 2024.
For services incurred on or after Sept. 1, 2023, your claims must be received by Nov. 29, 2024.
Be sure to leave adequate time for delivery.