If you’re already covered by an equivalent health and/or dental plan (such as a parent's or spouse’s employee benefit plan), you can opt out during the Change-of-Coverage Period. Only new January students can opt out during the Winter Change-of-Coverage Period.

All opt outs are done online through our websitehere. You’ll need your student ID number and your date of birth. Opting out online ensures quick processing and allows you to receive an instant confirmation of your opt out.

After you have successfully opted out of the Plan, you'll receive an automated confirmation email once your opt out is complete. If you don’t receive an opt out confirmation email by the end of the Change-of-Coverage Period, please contact the Care Centre.

If you successfully opt out, you’ll receive an email money transfer or a direct deposit for the amount of the Plan shortly after the end of the appropriate Change-of-Coverage Period.

If you successfully opt out, you’ll receive an email money transfer or a direct deposit for the amount of the Plan shortly after the end of the appropriate Change-of-Coverage Period.

The Email Money Transfer Password Retrieval system is only available once the refund e-transfers have been issued. Please do not try to log in beforehand. If your refund has been issued, and you can’t remember your password, please double-check that all your information is correct when accessing the Email Money Transfer Password Retrieval system. If you enter the wrong information, you will be locked out after 5 attempts. If you are currently locked out, please contact our Care Centre as soon as possible.

If you maxed out your password attempts, your bank will automatically cancel the e-transfer. If this happens, a cheque in the amount of the reimbursement minus a $10 administration fee will be automatically issued to the address we have on file, 6 weeks from the date your e-transfer was sent. If your address has recently changed, please contact our Care Centreas soon as possible.

All self-enrolments are done online during the appropriate Change-of-Coverage Period through our website by clicking here. You’ll need your student ID number and your date of birth. Self-enrolling online ensures quick processing and allows you to receive an instant confirmation of your self-enrolment request.

If the university didn’t bill you automatically but you’re eligible for the Plan, you must provide proof of eligibility (“Financial Invoice”) during the online self-enrolment process.

Once your self-enrolment and proof of eligibility documents have been reviewed, you’ll receive an automated email with payment instructions and a deadline during or shortly after the appropriate Change-of-Coverage Period.

All self-enrolments for Fall Session students are valid from Sept. 1, 2024 – Aug. 31, 2025. New eligible students in January may enrol themselves in the Plan for coverage from Jan. 1, 2025 – Aug. 31, 2025.

Yes, your Plan gives you the option to enrol your family (spouse and/or dependent children) during the appropriateChange-of-Coverage Period by completing an enrolment process and by paying an additional fee, over and above your individual fee as a Plan member, through our website by clicking here. Common law couples are eligible.

Your Plan gives you the option to enrol your dependent children and/or your spouse. You can only cover one spouse at a time.

No, you must remain covered by the Plan in order to enrol your eligible family members. Dependants’ coverage must be equal to or lesser than the Plan member’s coverage.

Coverage is only for the current policy year. If you want to cover your dependants in subsequent policy years, you must renew your couple/family coverage during the Change-of-Coverage Period at the beginning of each school year.

You can submit your receipts and paper claims directly to Green Shield Canada at the address indicated on the form, or through their online system. You can register for an account with Green Shield Canada at https://gsceverywhere.ca/login to submit claims online. For more information, click here.  

An explanation of benefits (EOB) statement tells you what portion of a claim was paid to the health-care provider and what portion you must pay. Once your claim has been processed, you’ll receive an EOB from your insurer either electronically or by mail.

Yes, all health and dental claims must be received by Green Shield no later than 12 months after the date the eligible benefit was incurred. For more information, click here.

The UTGSU Health Plan covers most medications legally requiring a prescription, and drugs that don't legally require a prescription, such as insulin and diabetic supplies, if approved by the insurer. For more information, including prescription drug coverage maximums, pleaseclick here.

To find out if a drug is eligible for coverage under the Plan, please visit the Greenshield’s online portalor the GreenShield’s GSC everywhere mobile app available on the App Store or Google Play. Alternatively, you can call GreenShield directly at 1 888 711-1119.

By presenting the Pay-Direct Card with your valid student ID card, you can fill your prescriptions at most Canadian pharmacies. The pharmacist will be able to process the claim immediately, so you won’t have to pay the full amount up front and wait to be reimbursed.

The Studentcare Networks are composed of different types of health and dental practitioners conveniently located in your area and other regions of Canada. Their commitment to helping students provides you with the option of paying less for their services. Studentcare Networks savings work in addition to your insured benefits so that you can save even more money.

You’re not limited to Studentcare Networks members. You’re covered for the insured portion regardless of the practitioner you choose. By consulting a member of the Studentcare Networks, you’ll get additional coverage.

Yes, you can access your Plan benefits if you have access to any Canadian provincial health-care coverage.

Yes, you can use your Plan benefits anywhere in Canada. For more information on how to claim, click here.

Yes, if you’re covered by another extended plan in addition to your student Plan (e.g. through a parent's or spouse's employer, or your own employer), you may coordinate the benefits in order to increase your overall coverage, up to 100%.

If you’re covered by your employer in addition to a student Plan, your employee plan is your primary plan. All claims must first be submitted to your employee plan, and then the remaining balance can be sent to your student Plan. For step-by-step instructions, click here.

If you’re covered by your spouse’s or parent’s plan in addition to a student Plan, your student Plan is your primary plan. All claims must first be submitted to your student Plan, and then the remaining balance can be sent to your spouse’s or parent’s plan. For step-by-step instructions, click here.