You can submit claims quickly and easily on the go through Desjardins Insurance’s Omni^TM mobile app available on the App Store or Google Play. Alternatively, you can also submit your receipts and paper claims directly to Desjardins Insurance by mail, or online through Desjardins Insurance’s secure web portal. For more information, click here.    

An explanation of benefits (EOB) statement tells you what portion of a claim was paid to the health-care provider and what portion you must pay. Once your claim has been processed, you’ll receive an EOB from your insurer either electronically or by mail.

Your certificate number is your 8-digit student ID number preceded by a leading zero. For instance, if your student ID number is 12345678, your certificate number would be 012345678.

Yes, Desjardins Insurance must receive your claim within 90 days of the end of the policy year (by Nov. 29, 2024, for services incurred between Sept. 1, 2023 and Aug. 31, 2024).

Your group number for health and dental benefits is Q1204 (insured by Desjardins Insurance). Your group number for travel benefits is 97180 (insured by Securian Canada). 

Yes, if you’re covered by another extended plan in addition to your student Plan (e.g. through a parent's or spouse's employer, or your own employer), you may coordinate the benefits in order to increase your overall coverage, up to 100%.

If you’re covered by your employer in addition to a student Plan, your employee plan is your primary plan. All claims must first be submitted to your employee plan, and then the remaining balance can be sent to your student Plan. For step-by-step instructions, click here.

If you’re covered by your spouse’s or parent’s plan in addition to a student Plan, your student Plan is your primary plan. All claims must first be submitted to your student Plan, and then the remaining balance can be sent to your spouse’s or parent’s plan. For step-by-step instructions, click here.