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This website has been updated for the 2021-2022 policy year (Sept. 1, 2021 - Aug. 31, 2022). For information on the 2020-2021 policy year, click here .
Click here for an FAQ on Plan coverage related to COVID-19 that will be continually updated as we monitor the situation.
        
   

FAQ

The following frequently asked questions are posted to help you better understand the Plan.

Opt Out

Can I opt out?

If you’re already covered by an equivalent health and/or dental plan (such as a parent's or spouse’s employee benefit plan, or a plan provided by your band council or through Health Canada), you can opt out during theChange-of-Coverage Period. The Change-of-Coverage Period is based on the month of your first term of study. To find out what your Change-of-Coverage Period deadlines are, click here.

How do I opt out?

All opt outs are done online through our website here. You’ll need your student ID number and your date of birth. Opting out online ensures quick processing and allows you to receive an instant confirmation of your opt out.

How do I know if my opt out is complete?

After you have successfully opted out of the Plan, you'll receive an automated confirmation email once your opt out is complete. If you don’t receive an opt out confirmation email by the end of the appropriate Change-of-Coverage Period, please contact the Care Centre.

When do I get my refund?

After your opt out is completed and shortly after the end of the Change-of-Coverage Period, the GSA Health & Dental Plan fee will be credited to your student account.

How do I get my refund?

If you successfully opt out from the GSA Plan benefits, you will receive a credit on your student account. For more information,click here.

Self Enrolment

How can I enrol myself in the Plan?

All self-enrolments are done online during the appropriate Change-of-Coverage Period through our website by clicking here. You’ll need your student ID number and your date of birth. Self-enrolling online ensures quick processing and allows you to receive an instant confirmation of your self-enrolment request.

What kind of proof of eligibility document do you need?

If the University didn't bill you automatically but you're eligible for the Plan, you must provide proof of eligibility (“Tuition Fee Breakdown”) during the online self-enrolment process.

When will I receive payment instructions for my online self-enrolment?

Once your self-enrolment and proof of eligibility document have been reviewed, you’ll receive an automated email with payment instructions and a deadline during or shortly after the appropriate Change-of-Coverage Period.

How long is my self-enrolment valid for?

All self-enrolments are valid for your student year. The student year lasts 12 months from the first day of the first month that your initial term of study begins. For May students, your student year is from May 1, 2021 – April 30, 2022. For July students, your student year is from July 1, 2021 – June 30, 2022. For September students, your student year is from Sept. 1, 2021 – Aug. 31, 2022. For January students, your student year is from Jan. 1 – Dec. 31, 2022.

Couple & Family Enrolments

Can I enrol my family in the Plan?

Yes, your Plan gives you the option to enrol your family (spouse and/or dependent children) during the appropriate Change-of-Coverage Periodby completing an enrolment process and by paying an additional fee, over and above your individual fee as a Plan member, through our website by clicking here. Common law couples are eligible.

Can I enrol all of my family members?

Your Plan gives you the option to enrol your dependent children and/or your spouse. You can only cover one spouse at a time.

Can I opt out and enrol my family members?

No, you must remain covered by the Plan in order to enrol your eligible family members. Dependants’ coverage must be equal to or lesser than the Plan member’s coverage.


Will their coverage automatically be renewed next year?

Coverage is only for the current policy year. If you want to cover your dependants in subsequent policy years, you must renew your couple/family coverage during the Change-of-Coverage Period at the beginning of each student year.

Claiming

What are the different ways I can claim?

You can claim online by downloading the Studentcare mobile app. Alternatively, you can also submit your receipts and paper claims directly to Desjardins Insurance by mail. For more information, click here.    

What’s an Explanation of Benefits?

An explanation of benefits (EOB) statement tells you what portion of a claim was paid to the health-care provider and what portion you must pay. Once your claim has been processed, you’ll receive an EOB from your insurer either electronically or by mail.

What is my Certificate Number?

Your certificate number is your 8-digit student ID number preceded by a leading zero. For instance, if your student ID number is 12345678, your certificate number would be 012345678.

How do I register for direct deposit?

Once you’ve submitted your first claim and it’s been processed, you can register for direct deposit. You must first create an online account with Desjardins Insurance. Visit Desjardins Insurance's secure portal by clicking here. You'll be asked to enter your Group Number and your Certificate Number. For more information, click here.

How do I track and view my claims history?

Once you’ve submitted your first claim and it’s been processed, you can register for an online account with Desjardins Insurance, which will allow you to track and view details of your claims. Visit Desjardins Insurance's secure portal by clicking here. You'll be asked to enter your Group Number and your Certificate Number. For more information, click here.

Is there a claiming deadline?

Yes, all health and dental claims must be received by Desjardins Insurance no later than 90 days after the end of the student year in which the claims were incurred. The student year lasts 12 months from the first day of the first month that your initial term of study begins. For more information and last year’s deadlines, click here.

Prescription Drugs

Which drugs are covered under my Plan?

The GSA Health Plan covers most medications legally requiring a prescription. The Plan also covers most oral contraceptives, anti-smoking aids, insulin, and diabetic supplies. For more information including prescription drug maximums, please click here.

How do I know if my drug is eligible for coverage?

To find out if a specific drug is covered, contact the Care Centre with both the name of the drug and its Drug Identification Number (DIN).

How do I use my Pay-Direct Card?

By presenting the Pay-Direct Card with your valid student ID card, you can fill your prescriptions at most pharmacies in Alberta. The pharmacist will be able to process the claim immediately, so you won’t have to pay the full amount up front and wait to be reimbursed.

My drug isn’t eligible for coverage. What next?

In the event that the drugs covered by the plan aren't effective in treating your condition, an exception process is in place. Please click here for more information.

Studentcare Networks

What are the Studentcare Networks?

The Studentcare Networks are composed of different types of health and dental practitioners conveniently located in your area and other regions of Canada. Their commitment to helping students provides you with the option of paying less for their services. Studentcare Networks savings work in addition to your insured benefits so that you can save even more money.

Do I have to see a Studentcare Networks professional?

You're not limited to Studentcare Networks members. You’re covered for the insured portion regardless of the practitioner you choose. By consulting a member of the Studentcare Networks, you’ll get additional coverage.

Out-of-Province Students

Can I access the Plan benefits if I move to Alberta but keep my home provincial health care?

Yes, you can access your Plan benefits if you have access to any Canadian provincial health-care coverage.

Can I use the Plan benefits anywhere in Canada?

Yes, you can use your Plan benefits anywhere in Canada. For more information on how to claim, click here.

Combining Plans & Coordinating Benefits

Can I coordinate benefits with another plan?

Yes, if you’re covered by another extended plan in addition to your student Plan (e.g. through a parent's or spouse's employer, or your own employer), you may coordinate the benefits in order to increase your overall coverage, up to 100%.

How do I coordinate benefits with my employee plan?

If you’re covered by your employer in addition to a student Plan, your employee plan is your primary plan. All claims must first be submitted to your employee plan, and then the remaining balance can be sent to your student Plan. For step-by-step instructions, click here.

How do I coordinate benefits with my parent’s or spouse’s plan?

If you’re covered by your spouse’s or parent’s plan in addition to a student Plan, your student Plan is your primary plan. All claims must first be submitted to your student Plan, and then the remaining balance can be sent to your spouse’s or parent’s plan. For step-by-step instructions, click here.

You still have some unanswered questions?
Don't hesitate to contact the Care Center

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