You can opt out of the Health and/or Dental Plan or choose a different level of coverage during the Change-of-Coverage Period. If you're a student starting in the Fall Term, you can only opt out or choose a different level of coverage during the Fall Change-of-Coverage Period, and if you’re a new student starting in the Winter Term, you can opt out or choose a different level of coverage during the Winter Change-of-Coverage Period.

All opt outs are done online during the appropriate Change-of-Coverage Period, through our website here. You’ll need your student ID number and your date of birth. Opting out online ensures quick processing and allows you to receive an instant confirmation of your opt out.

After you have successfully opted out of the Plan, you'll receive an automated confirmation email once your opt out is complete. If you don’t receive an opt-out confirmation email by the end of the appropriate Change-of-Coverage Period, please contact the Care Centre.

If you successfully opt out from the Plan, the CityU Health & Dental Plan fee will be refunded shortly after the end of the appropriate Change-of-Coverage Period. Please note, you must pay all university fees even if you're opting out of the CityU Health & Dental Plan . 

All self-enrolments are done online during the appropriate Change-of-Coverage Period through our website by clicking here. You’ll need your student ID number and your date of birth. Self-enrolling online ensures quick processing and allows you to receive an instant confirmation of your self-enrolment request.

Once your self-enrolment and proof of eligibility document have been reviewed, you’ll receive an automated email with payment instructions and a deadline during the appropriate Change-of-Coverage Period. 

All self-enrolments for Fall students are valid from Oct. 1, 2024 – Sept. 30, 2025. New eligible Winter students may enroll themselves in the Plan for coverage between Jan. 1, 2025– Sept. 30, 2025. New eligible Spring students may enroll themselves in the Plan for coverage between Apr. 1, 2025– Sept. 30, 2025. New eligible Summer students may enroll themselves in the Plan for coverage between July 1, 2025– Sept. 30, 2025

If the university didn’t bill you automatically but you’re eligible for the Plan, you must provide proof of eligibility (“Fee Assessment”) during the online self-enrolment process.

Yes, your Plan gives you the option to enrol your family (spouse and/or dependent children) during the appropriate Change-of-Coverage Period by completing an enrolment process and by paying an additional fee, over and above your individual fee as a Plan member, through our website by clicking here. Common law couples are eligible.

Your Plan gives you the option to enrol your dependent children and/or your spouse. You can only cover one spouse at a time.

No, you must remain covered by the Plan in order to enrol your eligible family members. Dependants’ coverage must be equal to or lesser than the Plan member’s coverage.

Coverage is only for the current policy year. If you want to cover your dependants in subsequent policy years, you must renew your couple/family coverage during the Change-of-Coverage Period at the beginning of each student year.

You can claim online or by submitting your receipts and paper claims directly to Green Shield Canada by mail. For more information, click here.    

An explanation of benefits (EOB) statement tells you what portion of a claim was paid to the health-care provider and what portion you must pay. Once your claim has been processed, you’ll receive an EOB from your insurer either electronically or by mail.

Your Member ID Number is CUC + your student ID number + 2-digit dependent code. 

2-digit dependent code: 00 for the member (i.e. the student), 01 for the member’s spouse (21, 31, etc. for subsequent spouses), and 02-20 for dependent children (oldest is 02, second oldest is 03, and so on)
 

You can register for an account with Greenshield to submit claims online, check your claims status, and register for direct deposit, among other services. For more information, click here.

You can register for an account with Greenshield to submit claims online, check your claims’ status, and register for direct deposit, among other services. For more information, click here.

All health and dental claims must be received by GreenShield Canada no later than 12 months after the date the eligible benefit was incurred.

Your group number for health and dental benefits is CUC (insured by Green Shield Canada). Your group number for travel benefits is 97180 (insured by Securian Canada). 

To look up if a specific drug is covered, create a GreenShield account at app.greenshieldplus.ca or through the GreenShield+ mobile app and use the insurer's coverage checking tool.

By presenting the Pay-Direct Card with your valid student ID card, you can fill your prescriptions at most pharmacies in Alberta. The pharmacist will be able to process the claim immediately, so you won’t have to pay the full amount up front and wait to be reimbursed.

The Studentcare Networks are composed of different types of health and dental practitioners conveniently located in your area and other regions of Canada. Their commitment to helping students provides you with the option of paying less for their services. Studentcare Networks savings work in addition to your insured benefits so that you can save even more money.

You're not limited to Studentcare Networks members. You’re covered for the insured portion regardless of the practitioner you choose. By consulting a member of the Studentcare Networks, you’ll get additional coverage.

Yes, you can access your Plan benefits if you have access to any Canadian provincial health-care coverage.

Yes, you can use your Plan benefits anywhere in Canada. For more information on how to claim, click here.

Yes, if you're covered by another extended plan in addition to your student Plan (e.g. through a parent's or spouse's employer, or your own employer), you may coordinate the benefits in order to increase your overall coverage, up to 100%.

If you're covered by your employer in addition to a student Plan, your employee plan is your primary plan. All claims must first be submitted to your employee plan, and then the remaining balance can be sent to your student Plan. For step-by-step instructions, click here.

If you're covered by your spouse’s or parent’s plan in addition to a student Plan, your student Plan is your primary plan. All claims must first be submitted to your student Plan, and then the remaining balance can be sent to your spouse’s or parent’s plan. For step-by-step instructions, click here.