You can opt out of the Health and/or Dental Plan or choose a different level of coverage during the Change-of-Coverage Period. If you're a student starting in the Fall Term, you can only opt out or choose a different level of coverage during the Fall Change-of-Coverage Period, and if you’re a new student starting in the Winter Term, you can opt out or choose a different level of coverage during the Winter Change-of-Coverage Period.

All opt outs are done online during the appropriate Change-of-Coverage Period, through our website here. You’ll need your student ID number and your date of birth. Opting out online ensures quick processing and allows you to receive an instant confirmation of your opt out.

After you have successfully opted out of the Plan, you'll receive an automated confirmation email once your opt out is complete. If you don’t receive an opt-out confirmation email by the end of the appropriate Change-of-Coverage Period, please contact the Care Centre.

If you successfully opt out from the Plan, the CityU Health & Dental Plan fee will be refunded shortly after the end of the appropriate Change-of-Coverage Period. Please note, you must pay all university fees even if you're opting out of the CityU Health & Dental Plan . 

All self-enrolments are done online during the appropriate Change-of-Coverage Period through our website by clicking here. You’ll need your student ID number and your date of birth. Self-enrolling online ensures quick processing and allows you to receive an instant confirmation of your self-enrolment request.

Once your self-enrolment and proof of eligibility document have been reviewed, you’ll receive an automated email with payment instructions and a deadline during the appropriate Change-of-Coverage Period. 

All self-enrolments for Fall students are valid from Oct. 1, 2024 – Sept. 30, 2025. New eligible Winter students may enroll themselves in the Plan for coverage between Jan. 1, 2025– Sept. 30, 2025. New eligible Spring students may enroll themselves in the Plan for coverage between Apr. 1, 2025– Sept. 30, 2025. New eligible Summer students may enroll themselves in the Plan for coverage between July 1, 2025– Sept. 30, 2025

Yes, your Plan gives you the option to enrol your family (spouse and/or dependent children) during the appropriate Change-of-Coverage Period by completing an enrolment process and by paying an additional fee, over and above your individual fee as a Plan member, through our website by clicking here. Common law couples are eligible.

Your Plan gives you the option to enrol your dependent children and/or your spouse. You can only cover one spouse at a time.

No, you must remain covered by the Plan in order to enrol your eligible family members. Dependants’ coverage must be equal to or lesser than the Plan member’s coverage.

Coverage is only for the current policy year. If you want to cover your dependants in subsequent policy years, you must renew your couple/family coverage during the Change-of-Coverage Period at the beginning of each student year.

You can claim online or by submitting your receipts and paper claims directly to Green Shield Canada by mail. For more information, click here.    

An explanation of benefits (EOB) statement tells you what portion of a claim was paid to the health-care provider and what portion you must pay. Once your claim has been processed, you’ll receive an EOB from your insurer either electronically or by mail.

Your Member ID Number is CUC + your student ID number + 2-digit dependent code. 

2-digit dependent code: 00 for the member (i.e. the student), 01 for the member’s spouse (21, 31, etc. for subsequent spouses), and 02-20 for dependent children (oldest is 02, second oldest is 03, and so on)