HOW TO CLAIM

How to Claim

Please note: Due to processing delays at Pacific Blue Cross, some claims may take several weeks to be processed. The insurer is working to resolve the issue as soon as possible. We apologize for any inconvenience this may cause.

GROUP POLICY & CERTIFICATE NUMBERS
Provide this information when claiming:

81517
Policy number for Health, Dental, and Vision coverage
Insured by Pacific Blue Cross

97180
Group Number for Travel coverage
Benefits insured by Securian Canada*

GCD
Group Number for Gender Affirmation Care coverage
Insured by GreenShield

Certificate Number
Your 9-digit student ID number

Health and dental** claims

3 simple claiming options

Option 1: Online (health claims only)

Register for your Member Profile online and claim through the Pacific Blue Cross website. Use your 9-digit Student ID to register.

Option 2: Mobile app (health claims only)

Download and claim through the Pacific Blue Cross mobile app, available on the App Store or Google Play.

Option 3: Mail

Download and complete a Claim Form, and submit it to the address on the form. Be sure to leave enough time for delivery!

**Note that dental claims can only be submitted by mail.

Check out these videos for help with claiming and your online Member Profile.

Claims deadline

The insurer must receive your claims no later than:

- 90 days after the end of the policy year in which the claims were incurred.

- 90 days after the end of your coverage

Whichever date is sooner will apply. Full-year coverage ends on Aug. 31, 2025.

Travel claims

See the Travel Claims page for claiming instructions.

*Securian Canada is the brand name used by Canadian Premier Life Insurance Company and Canadian Premier General Insurance Company to do business in Canada. Trip Cancellation and Trip Interruption/Trip Delay benefits are underwritten by Canadian Premier General Insurance Company. All other benefits are underwritten by Canadian Premier Life Insurance Company.