If you’re already covered by an equivalent health and dental plan (such as a parent's or spouse’s employee benefit plan, or a plan provided by your band council or through Health Canada), you can opt out during theChange-of-Coverage Period. Only new January students can opt out during the Winter Change-of-Coverage Period and only new May students can opt out during the Summer Change of Coverage Period.

All opt outs are done online through our website here. You will need your student ID number and your date of birth. Opting out online ensures quick processing and allows you to receive an instant confirmation of your opt out

Student who successfully opt-out from the Plan will receive an automated confirmation email once their opt out is complete. If you do not receive an opt-out confirmation email by the end of your Change-of-Coverage Period, please contact our Care Centre.

After your opt out is completed and shortly after the end of the appropriate Change-of-Coverage Period, the Graduate Benefit Plan fee will be credited to your student account.

Students who successfully opt out will have the Graduate Benefit Plan fee credited to their student account. You’re responsible for paying all university fees within the prescribed deadlines. If you don’t pay the Graduate Benefit Plan fee by the appropriate opt-out deadline, you may be assessed late fees and interest. It is for this reason we recommend that you pay all university fees, even if you opt out of the Plan.

All self-enrolments are done online through our website here during the appropriate Change-of-Coverage Period. You will need your student ID number and your date of birth. Self-enrolling online ensures quick processing and allows you to receive an instant confirmation of your self-enrollment request.

If the university did not bill you automatically but you are eligible for the Plan, you must provide proof of eligibility (“Account Summary”) during the online self-enrollment process.

Once your self-enrolment and proof of eligibility document has been reviewed, you will receive an automated email with payment instructions and a deadline during or shortly after the  appropriate Change-of-Coverage Period.

All self-enrolments for Fall Term students are valid from Sept. 1, 2023 – Aug. 31, 2024. New eligible Winter Term students may enrol themselves in the Plan for coverage between Jan. 1, 2024 – Aug. 31, 2024. New eligible Term 3 students may enrol themselves in the Plan for coverage from May 1, 2024 – Aug. 31, 2024.

Your Plan gives you the option to enrol your family (spouse and/or dependent children) during the appropriate Change-of-Coverage Period by completing an enrolment process and by paying an additional fee, over and above your individual fee as a Plan member through our website here. Common law and same-sex couples are eligible.

Your Plan gives you the option to enrol your dependent children and/or your spouse. You can only cover one spouse at a time.

Coverage is only for the current policy year. If you want to cover your dependants in subsequent policy years, you must renew your couple/family coverage during the Change-of-Coverage Period at the beginning of each school year.

You can submit your receipts and paper claims directly to Pacific Blue Cross by mail or you can submit claims quickly and easily through Pacific Blue Cross’s  online portal or mobile app. For more information, click here.  

An explanation of benefits (EOB) statement tells you what portion of a claim was paid to the health care provider and what payment you must pay. Once your claim has been processed, you will receive an EOB from your insurer either electronically or by mail.

You can view or print details of your claims and register for direct deposit by registering for an online account with Pacific Blue Cross. Please visit Pacific Blue Cross'sMember Profile (formerly called CARESnet) to register. You’ll be asked to enter your Policy Number and an ID number. The ID number is your 9-digit student ID number.

You can view or print details of your claims and set up direct deposit by registering for an online account with Pacific Blue Cross. Please visit Pacific Blue Cross'sMember Profile (formerly called CARESnet) to register. You will be asked to enter yourPolicy Number and an ID number. The ID number is your 9-digit student ID number.

Yes, all health and dental claims must be received by Pacific Blue Cross no later than 90 days after the end of the policy year in which the claims were incurred or 90 days after the end of your coverage, whichever is sooner. Full-year coverage for this policy year ends Aug. 31, 2024. For more information and last year’s deadlines, click here.

Your policy number for health and dental benefits is 80993(insured by Pacific Blue Cross). Your policy number for travel benefits is 97180 (administered by Blue Cross Life Insurance Company of Canada). 

The SFUGSS Health Plan covers medications listed in the BC Fair PharmaCare Formulary, including most oral contraceptives, insulin and diabetic supplies. The Plan covers most medications legally requiring a prescription. Charges in excess of the lowest priced equivalent generic product are not covered unless your doctor indicates on the prescription “no substitution”.

To find out if a specific drug is covered, contact our Care Centre with both the name of the drug and its Drug Identification Number (DIN).

Fair PharmaCare is a provincial income-based program, designed to provide fair access to coverage for prescription drugs - the lower your income, the more assistance the government will provide toward your eligible drug costs. For more information please click here.

By presenting the Pay-Direct Card with your valid student ID card, you can fill your prescriptions at most pharmacies in British Columbia. The pharmacist will be able to process the claim immediately, so you won’t have to pay the full amount up front and wait to be reimbursed.

This formulary includes the majority of the prescription drugs commonly claimed by SFUGSS students. If your drug is not covered, you can apply for a Drug Exception reimbursement by clicking here.

The Studentcare Network is composed of different types of health and dental practitioners conveniently located in your area and other regions of Canada. Their commitment to helping students provides you with the option of paying less for their services. Studentcare Network savings work in addition to your insured benefits so that you can save even more money.

You are not limited to Studentcare Network members. You’re covered for the insured portion regardless of the vision care provider you choose. By consulting a member of the Studentcare Vision Network, you will get additional coverage.

Yes, students can access their Plan benefits if they have access to any Canadian provincial health-care coverage.

Students with other provincial health care and international students who are not yet enrolled in BC MSP are not eligible for Fair PharmaCare. However, you must contact our Care Centre so that we can ensure that your prescription drug claims continue to be paid by the SFUGSS Health Plan with no restriction.

Yes, you can use your Plan benefits anywhere in Canada. For more information on how to claim, click here.

Yes, if you are covered by another extended plan in addition to your student Plan (e.g. through a parent's or spouse's employer, or your own employer), you may coordinate the benefits in order to increase your overall coverage, up to 100%.

If you are covered by your employer in addition to a student plan, your employee plan is your primary plan. All claims must first be submitted to your employee plan and then the remaining balance can be sent to your student plan. For step by step instructions, click here.

If you are covered by your spouses or parents plan in addition to a student plan, your student plan is your primary plan. All claims must first be submitted to your student plan and then the remaining balance can be sent to your spouse’s or parent’s plan. For step by step instructions, click here.