If you're already covered by an equivalent health and dental plan (such as a parent's or spouse’s employee benefit plan), you can opt out of the health and dental portion, the Legal Protection Program Portion, or the CSI Plan in its entirety during theChange-of-Coverage Period. Only new Winter semester students can opt out during the Winter Change-of-Coverage Period and only new Spring semester students can opt out during the Spring Change-of-Coverage Period.

All opt outs are done online through our website here. You’ll need your student ID number and your date of birth. Opting out online ensures quick processing and allows you to receive an instant confirmation of your opt out.

After you have successfully opted out of the Plan, you'll receive and automated confirmation email once your opt out is complete. If you don’t receive an opt out confirmation email by the end of the Change-of-Coverage Period, please contact the Care Centre.

If you successfully opt out, you’ll receive an email money transfer or a direct deposit for the amount of the Plan shortly after the end of the appropriate Change-of-Coverage Period.

If you successfully opt out, you’ll receive an email money transfer or a direct deposit for the amount of the Plan shortly after the end of the appropriate Change-of-Coverage Period.

The Email Money Transfer Password Retrieval system is only available once the refund e-transfers have been issued. Please do not try to log in beforehand. If your refund has been issued, and you can’t remember your password, please double-check that all your information is correct when accessing the Email Money Transfer Password Retrieval system. If you enter the wrong information, you will be locked out after 5 attempts. If you are currently locked out, please contact our Care Centre as soon as possible.

If you maxed out your password attempts, your bank will automatically cancel the e-transfer. If this happens, a cheque in the amount of the reimbursement minus a $10 administration fee will be automatically issued to the address we have on file, 6 weeks from the date your e-transfer was sent. If your address has recently changed, please contact our Care Centreas soon as possible.

All self-enrolments are done online during the appropriate Change-of-Coverage Period through our website by clicking here. You’ll need your student ID number and your date of birth. Self-enrolling online ensures quick processing and allows you to receive an instant confirmation of your self-enrolment request.

If the university didn’t bill you automatically but you’re eligible for the Plan, you must provide proof of eligibility (“Student Fee Invoice”) during the online self-enrolment process.

Once your self-enrolment and proof of eligibility document have been reviewed, you’ll receive an automated email with payment instructions and a deadline during or shortly after the Change-of-Coverage Period.

All self-enrolments for Fall semester students are valid from Sept. 1, 2023 – Aug. 31, 2024. New eligible Winter semester students may enrol themselves in the Plan for coverage between Jan. 1, 2024 – Aug. 31, 2024. New Spring semester students may enrol themselves in the Plan for coverage between May 1 – Aug. 31, 2024.

Yes, your Plan gives you the option to enrol your family (spouse and/or dependent children) during the appropriate Change-of-Coverage Period by completing an enrolment process and by paying an additional fee, over and above your individual fee as a Plan member, through our website by clicking here. Common law couples are eligible.

Your Plan gives you the option to enrol your dependent children and/or your spouse. You can only cover one spouse at a time.

No, you must remain covered by the Plan in order to enrol your eligible family members. Dependants’ coverage must be equal to or lesser than the Plan member’s coverage.

Coverage is only for the current policy year. If you want to cover your dependants in subsequent policy years, you must renew your couple/family coverage during the appropriate Change-of-Coverage Period at the beginning of each school year.

You can submit claims quickly and easily on the Securian Canada Health-Portal mobile app available on the App Store or Google Play. Alternatively, you can also submit your receipts and paper claims directly to Securian Canada, or online by visiting student-healthportal.securiancanada.ca. See the registration guide to get started. 

An explanation of benefits (EOB) statement tells you what portion of a claim was paid to the health-care provider and what portion you must pay. Once your claim has been processed, you’ll receive an EOB from your insurer either electronically or by mail.  

You can register for direct deposit online by visiting student-healthportal.securiancanada.ca. You will need your member ID, which is your Group Number/Prefix + your 9-digit student ID number. See registration guide to get started.

You can track and view your claims history by visiting student-healthportal.securiancanada.ca. You will need your member ID, which is your Group Number/Prefix + your 9-digit student ID number. See the registration guide to get started.

All health and dental claims must be received by Securian Canada no later than 90 days after the end of the policy year in which the claims were incurred or 90 days after the end of your coverage, whichever is sooner. 

 For services incurred on or after Sept. 1, 2023, your claims must be received by Nov. 29, 2024. 

For services incurred before Sept. 1, 2023: 

 Submit claims to Sun Life Assurance Company of Canada. Complete a Sun Life claim form and mail it to the address on the form. 

 All claims for services incurred before Sept. 1, 2023 must be received by Sun Life by Oct. 31, 2023. 

Note that the Studentcare mobile app will no longer be available as of Sept. 1, 2023. Please make sure to save any important information (e.g. sent claims history) currently stored there, as you’ll no longer be able to access it on the app. 

The CSI Health Plan only covers those medications listed in the Ontario Provincial Formulary, including most oral contraceptives and diabetic supplies. For more information including prescription drug maximums, please click here.

To find out if a drug is eligible for coverage under the Plan, please visit student-healthportal.securiancanada.ca or the Securian Canada Health-Portal mobile app to access the online Drug Coverage Search tool.

By presenting the Pay-Direct Card with your valid student ID card, you can fill your prescriptions at most pharmacies in Ontario. The pharmacist will be able to process the claim immediately, so you won’t have to pay the full amount up front and wait to be reimbursed.

In the event that the drugs covered by the plan aren't effective in treating your condition, an exception process is in place. Please click here for more information.

The Studentcare Networks are composed of different types of health and dental practitioners conveniently located in your area and other regions of Canada. Their commitment to helping students provides you with the option of paying less for their services. Studentcare Networks savings work in addition to your insured benefits so that you can save even more money.

You're not limited to Studentcare Networks members. You’re covered for the insured portion regardless of the practitioner you choose. By consulting a member of the Studentcare Networks, you’ll get additional coverage.

Yes, you can access your Plan benefits if you have access to any Canadian provincial health-care coverage.

Yes, you can use your Plan benefits anywhere in Canada. For more information on how to claim, click here.

Yes, if you’re covered by another extended plan in addition to your student Plan (e.g. through a parent's or spouse's employer, or your own employer), you may coordinate the benefits in order to increase your overall coverage, up to 100%.

If you're covered by your employer in addition to a student Plan, your employee plan is your primary plan. All claims must first be submitted to your employee plan, and then the remaining balance can be sent to your student Plan. For step-by-step instructions, click here.

If you're covered by your spouse’s or parent’s plan in addition to a student Plan, your student Plan is your primary plan. All claims must first be submitted to your student Plan, and then the remaining balance can be sent to your spouse’s or parent’s plan. For step-by-step instructions, click here.